Terms & Conditions


Labels On Loan reserves the right to charge the consumer the recommended retail price (RRP) to replace a damaged garment. In the instance where a garment can be repaired for an amount less than the RRP, Labels On Loan reserves the right to charge the client this value. Clients are asked to inspect garments upon arrival and report any defects to Labels On Loan immediately to avoid repair charges. Failure to notify of visible defects will revoke the customer's right to a refund.

We advise that clients who intend to hire and thoughtfully wear our items should be extra mindful if using fake tanning products. In the event that fake tan stains a garment and prevents it from being rehired, Labels On Loan reserves the right to charge the client the recommended retail price of the garment. If the item is stained but is able to be professionally removed by our dry cleaning service, an additional cleaning charge will apply

The maximum charge that a client can be liable to pay in the instance of damage, loss or theft is the recommended retail price (RRP) of the garment as listed on the website +/- an additional hire fee if an item is back-to-back booked (given that this hire fee will need to be refunded to the other client).

Late Returns

Labels On Loan reserves the right to recharge the client the hire fee for any garment that is not returned at the end of the specified five day hire period. It is the customer's responsibility to return the dress on or before the return date. Should the dress be posted later than your hire return date you will be charged a late fee. In the event that a hire date ends on a Saturday, Sunday or public holiday - the client is permitted to post the item back on the next postal day. Late fees up to four (4) days incur a charge up to $50 (depending on the original hire value). Orders that are five (5) to seven (7) days late will result in recharging of the original hire fee. Items eight (8) or more days late will result in a charge of the item's RRP value as garment replacement is required.

This amount will be billed to the customer's account. Failure of the transaction to process will result in customer notification of the amount to be paid plus a $15 administration fee. Additional late payment charges of late fees may apply. Failure to pay outstanding debts will result in referral to a debt collection agency.

Lost or Stolen Items

A client who loses or steals a designer item will be charged the garment's recommended retail price to ensure that the item can be replaced.

All charges are billed to the customer's account held within our secure payment gateway. In the event that a card declines, a bill will be sent to the client's email address held on file with the amount owed enclosed. The customer will then be liable for a $15 administration fee. Late fees may apply for failure to settle debts promptly.

Returns and Cancellations

For approved refunds and returns, the garment must be returned the next business day (to ensure it is not worn to your event). Failure to do so will result in the refund approval being revoked.

For approved order cancellations, a $35 fee is deducted from the amount owing to the customer, where the order has already been despatched. This is because the dress has not been able to be hired to someone else.


The website is operated by Labels On Loan. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions"). You should read them now. Your use of the website constitutes your agreement to the Terms and Conditions.

Labels On Loan reserves the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

In the event that a hire is processed manually, as in the case of a last minute hire, order confirmation via telephone or email also constitutes to acceptance of Rent My Rack's Terms and Conditions as displayed on the website.


Labels On Loan products are only available for hire or sale to individuals who can make legally binding contracts.


Any order placed by you in is an offer by you to hire or purchase a particular product for the price (including the delivery and other charges and taxes) specified at the time you place your order on these Terms and Conditions. Labels On Loan reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with us only comes into existence when it forwards confirmation of receipt of your order and payment.


Prices of products and services and delivery and other charges are current at the time of issue, but may change at any time and are subject to availability. The customer will always be contacted in this instance.

Goods and Services ("GST") and Other Taxes

Prices displayed on this website are inclusive of GST applied at the rate of 10%.

Labels On Loan will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by you. Labels On Loan will retain title on all hired items.

Refunds & Returns

The circumstance in which we are obliged to make a refund or return is detailed in our Returns Policy.

Limitation of Liability

Labels On Loan will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

1. If the breach relates to goods:

  1. The replacement of the goods or supply of equivalent goods;
  2. The repair of such goods;
  3. The payment of the cost of replacing the goods or of acquiring equivalent goods; or
  4. The payment of the cost of having the goods repaired; and

2. If the breach to relates to services:

  1. The supplying of the services again; or
  2. The payment of the cost of having the services supplied again.